I asked them to cancel and got an immediate bounce saying "cancellation unsuccessful because your order is too far along". I reached out to their customer service and they said the watch was back-ordered and wouldn't provide a new ETA. December 20th hit and no confirmation of shipping or any communication from Garmin. Garmin sent an email saying the order was ready to ship but payment was denied - so, an hour later on hold between Garmin and my bank, and the payment was processed. Bank of America flagged this as fraudulent activity by a merchant and blocked the transaction. They placed a pre-authorization on my credit card then - instead of completing the pre-auth - tried to run another separate charge 7 days later. Now I have no faith in Garmin nor the quality of Garmin products. Regret to say that Garmin does not exhibit such behavior. A forwarding looking company will take seriously defective products reported by customer, investigate what is the root cause, improve the product and compensate the customer for the inconvenience and the QC done by the customer on behalf of the company. The customer service agent should also read and understand what the customer is complaining, frustration faced by the customer for a defective Garmin product since purchase and attempt to do a service recovery. Garmin should take this opportunity to see what is the issue reported by customer during live environment so that the product quality can be further improved.
#Garmin customer service free
I understand perfectly that if there is free replacement given to me during my first visit and the issue occur again after the warranty, I would also pay for the replacement cost. I understand perfectly that I should pay for the replacement cost when this issue is first reported to Garmin after the warranty period. The customer service agent which I wrote to is only interested in getting me to replace the watch with cost. The watch needs to be replaced with cost which I protested that the watch should have been replaced during my first visit instead of now when it is just out of warranty. Even though the complaints are the same, this time the local service center concluded that, without doing any diagnostics or comprehensive test, there is issue with the watch charging port. Cable normally will not be damaged easily. Few months later, I felt that something is not right and it was incorrectly diagnosed as faulty cable on my first visit that I decided to visit the local center again for the real root cause. But even after the charging cable was replaced, the same issue, signs & symptoms occur again after a few weeks. At the local service center, no diagnostic nor detail test was carried but it was simply conducted that it is due to the charging cable.
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After months of inconvenience & frustrations, I decided to visit the local service center. Due to COVID situation, I delay going to the Singapore local service center. At time, on very few occasions only, the charging was completed successfully on the first attempt. As a result it took a long time to charge. When that happens, I have to unplug the charging cable and start the whole process all over again. During the charging process, though the watch display indicate that it is charging in fact it is not charging but rather power is drained off.
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I need to constantly adjust the watch in a certain position for the charging to occur. After less than 3 months, I had issue charging the watch. Garmin needs to do much more to gain customer confidence and deliver good quality productsġ. I now simply use MAPS on my phone and its pretty good for routing and all free. They should stop shipping constant new products faulty by design and focus on getting one thing right first. The slippery lifetime maps claim etc is false too as they get to choose the period rather than the real lifetime of the machine. Its a computer designed quagmire and if they cannot even get presales right it aint gonna get any better in use trust me. Support cannot help with this chaotic situation eithers. All super snooper stuff and even *traffic* facility is now designed to use your own phone!! If I wanted to use my phone I wouldnt need garmin at all!! each box you tick on the website as a required function removes the tick from another function. Now you cant even choose a unit on the website as it keeps trying to force you to choose additions like alexa etc.
![garmin customer service garmin customer service](https://i.ytimg.com/vi/TtlhZjbO7FE/hqdefault.jpg)
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Garmin used to be top of the tree with sat nav stuff, hand held and vehicle. A real botch job these days and simply cannot be trusted.